Nuvola Group: Driving Successful Adoption of Digital Transformation

While Electronics Transaction Legislation and eSignature engines have been around for the better part of two decades, the uptake and adoption of this capability have been a challenge to many businesses especially the Enterprise, leading to many stalled or under-realised benefits, and often with many compromises on Corporate brand, client experience and business value. These hurdles, combined with limitations posed by an older generation of devices, meant that the journey to a digitally transformed eSignature was notched by only small incremental changes. However, in recent years, rapid advances in consumer technologies have left this approach behind, resulting in a sudden need for a solution that fulfils modern requirements. Helping companies deliver one such solution and the much-needed balance in cost-effectiveness and automation in their eSignature capability is Nuvola Group’s platform, Digital Experience Platform (DEP).

There is a significant number of eSignature engine vendors in the market, who position themselves as providers of complete solutions. In reality, however, their engines only focus on narrow document execution, which remains a substantially minor piece in the larger picture of meeting business goals and customer expectations. Inevitably, these systems fail in moulding themselves to meet new business demands and result in the company shelling out a fortune to redesign and build a wrapper platform. On the contrary, DEP—as an accelerator and process enabler—can be plugged-in to existing environments with an array of already defined features as an inexpensive solution that drives digital transformation.

“DEP is cost-effective and flexible enough to handle projects in a dynamic digital transformation space,” says Darren Byrnes, director - business development at Nuvola Group.

The platform focuses on the tight integration of several key areas ranging from user experience and customer communications to eSignatures and orchestration with third parties such as Online Application initiation, eKYC, Document/Content Management, Internet Banking and other Digital channels, SSO, Mobile banking, bespoke internal integrations and more. To help large enterprises successfully deploy digital transformation tools, Nuvola’s horizontal solution set is designed to retrofit and support multi-brand, multi-product, and multi-tenant environments. This capability, combined with their expertise in banking, billing, and other financial services, allows Nuvola to deliver a range of accelerated B2B and B2C solutions with predictable cost, timeframes, and risk.

Nuvola’s DEP solution has been engineered from the ground up to be flexible and scalable in a way that the company can not only enhance the platform’s core but also easily implement additional components that a client may require. The malleability of the solution to shape itself around its customers’ imperatives has proven invaluable time and again. A recent deployment in a global mortgage BPO needed the DEP platform to provide a highly customized user experience for a new entrant “Neo” Bank whose value proposition in the market is highly dependent on their client experience, which was not possible with regular eSignature engines. Nuvola built DEP as a reusable plug-in so the bank could quickly deploy and expand across different brands and products with minimal changes to internal systems while maintaining complete process transparency.

Nuvola has established itself as a provider of highly optimized plug and play solutions embedding eSignatures. “While this is often a strong element of deploying our solution, there lies a myriad of extended capability that allows us to drive up customer transaction volumes, and improve overall business value,” says Andrew Schutz, director of service delivery for Nuvola Group. Going forward, the firm aims to bring about changes in segments of the market that are currently pocketed with poor contract execution services. These changes will focus on bringing enhancements to the platform based on market opportunities and new collaborations with partners.