Dmitri Chen, EVP, and GM of Asia-Pacific and Japan A pioneer in the digital transformation era, New Relic offers firms across the globe the technology to enhance their ability to instrument everything in a software stack and view all telemetry data in one place. The company aids its users to open the gateway to previously unexplored data points, an approach that enables them to discover business obstacles and areas of improvement intelligently through data-driven insights. “Our average query time is about 200 milliseconds; from a scale perspective, our customers access more than 38 billion data points every second,” says Dmitri Chen, EVP and GM of Asia-Pacific and Japan, New Relic.
With the ability to observe over 20 million events, logs, metrics, traces, and other data points from a single point of access, New Relic enables its clients to stay ahead of the curve in terms of digital transformation.
Observability Simplified
To help clients with technological anomalies faced during digital transformations, New Relic offers its observability platform—New Relic One. Recognized as the first observability platform in the world, New Relic One is open, connected, and programmable per different industry requirements. The platform allows users to have a covert view of their entire digital landscape with APIs and allows the collected trace data and third-party metrics to be sent to New Relic. The information is then utilized alongside additional New Relic instrumentation modules to troubleshoot and resolve issues within a software stack expeditiously. “We apply the intelligence and visualizations needed to create meaningful connections and context between the entities that make up your systems,” comments Dmitri. Completely customizable, users can begin utilizing New Relic’s curated system infrastructure, and build unique user interfaces that are in line with their business vectors to unlock the full value of their data.
To further enhance its service delivery, New Relics houses powerful add-ons—New Relic Logs and New Relic AI—within the New Relic One Platform. Designed as a tool for cloud-native applications, New Relic Logs simplify the monitoring of microservices-based applications by gathering log data from dispersed systems to provide powerful analytics, visualizations, and alerts on the aggregated data set.
We apply the intelligence and visualizations you need to create meaningful connections and context between the entities that make up your systems
New Relic AI, on the other hand, can easily integrate with a plethora of data sources to automatically enrich incident data with relevant content and ML-powered guidance and suggestions. “With a live view of ingested data, an intelligent summary of each incident, and the ability to tune correlations with user feedback, clients can easily accelerate incident response by quick identification of root causes, in turn, improving the change success rate,” explains Dmitri. New Relic AI empowers DevOps, site reliability engineering, and network management teams with intelligence and automation to proactively detect and resolve incidents faster. It allows automatically correlating, aggregating, and prioritizing incident data across the applications already in use within a client’s work floor, reducing alert fatigue and driving faster MTTR.
Recipe for Definitive Digital Transformations
Partnering with New Relic enables firms with the capability to view business architecture and their operations in a new light, gaining insights to deliver an unparalleled end-user experience to clients. However, the process of identifying application interdependencies within an overall digital architecture can be a tedious task for companies, and lead to immense pressure in understanding the innovations. To aid these firms in moving from an IT operations business workflow onto a cloud computing infrastructure, New Relic creates a path for the safe transition of various departmental workloads without putting the business at risk. The subsequent solution enables its clients to move from a complex, highly application interdependent environment to a well-defined set of apps on the cloud seamlessly, or vice versa. “We help customers with migration through our partner community. We review and minimize their cloud computing expenditures, as we analyze the resource consumption across multiple clouds,” explains Dmitri. Moreover, the company empowers its clients to save on cloud spend without having any service level trade-offs.
With different coding stacks for applications and devices running simultaneously across multiple clouds, programmers often find it hard to discover and eliminate flaws within a development infrastructure. To ensure that clients have full competence and control over their cloud infrastructures, New Relic assists in enhancing the workflow for existing software developers at a client facility. “From a line of code standpoint, we essentially tag software to find workflow anomalies immediately and resolve them before they become a discrepancy and lead to slow user experiences,” elucidates Dmitri.
Ultimately, New Relic’s service delivery enhances employee experiences, and in turn, allows clients to retain their experienced staff members and face lesser attrition.
A Tale of Metamorphic Success
With an extensive track record of successful digital transformation projects under its belt, New Relic continues to operate with an undeterred passion for innovation, fueled by the required technological know-how. Presently, New Relic works with some of the largest enterprises across the APAC region, including ANZ Bank, Telstra, Service NSW, THE ICONIC, Tab Corp, Blibli, Zalora, Ola Cabs and more.
ANZ Bank, a major financial institution in the APAC region, wanted to recognize IT issues before they turned into outages and affected end-user experience. Seeking to enhance its internet banking platform, the bank approached New Relic to find an optimal solution to deliver a system that was modern, user-friendly, and interactive. As most banking transactions occur online, ANZ required a platform that would not only aid in customer retention but also deliver customer feedback as an important measure of business success. By adopting New Relic Insights as its primary dashboard and source of information for app performance and customer behavior, ANZ was able to gain access to live net promoter scores (NPS) through a slack channel with ANZ social media feeds.
“With a live view of ingested data, an intelligent summary of each incident, and the ability to tune correlations with user feedback, clients can easily accelerate incident response by quick identification of root causes, and in turn improve the change success rate”
With real-time data coverage available, the bank now operates with cross-functional squads to deliver customers a whole new self-service experience while also maintaining a keen eye on the feedback they receive for the new online software. “Being able to perform software changes in real-time to influence end-user experience based on NPS will be very critical for traditional banks venturing into this digital age,” informs Dmitri.
Similarly, upon engaging with the Government of New South Wales (NSW), New Relic helped the state’s driver license body to digitalize the document issuance process completely. New Relic acted as a catalyst in architecting the client’s core business operational infrastructure, allowing for a subliminal shift to a software-driven operational environment. With New Relic One, the officials of the NSW public service entity witnessed tremendous progress by onboarding 500,000 users in the first 90 days since the launch of its online driver’s license application program.
Treading alone this success trail, New Relic aspires to help its customers invest their time, resources, and energy into core business operations, all the while upholding the spirit for innovation. At this juncture, New Relic’s ideology of empowering clients to instrument everything through its software stack, all the while visualizing the necessary telemetry data in one place, enables organizations to solve real-world problems in the most simplistic, yet efficient manner.
A Tale of Metamorphic Success
With an extensive track record of successful digital transformation projects under its belt, New Relic continues to operate with an undeterred passion for innovation, fueled by the required technological know-how. Presently, New Relic works with some of the largest enterprises across the APAC region, including ANZ Bank, Telstra, Service NSW, THE ICONIC, Tab Corp, Blibli, Zalora, Ola Cabs and more.
ANZ Bank, a major financial institution in the APAC region, wanted to recognize IT issues before they turned into outages and affected end-user experience. Seeking to enhance its internet banking platform, the bank approached New Relic to find an optimal solution to deliver a system that was modern, user-friendly, and interactive. As most banking transactions occur online, ANZ required a platform that would not only aid in customer retention but also deliver customer feedback as an important measure of business success. By adopting New Relic Insights as its primary dashboard and source of information for app performance and customer behavior, ANZ was able to gain access to live net promoter scores (NPS) through a slack channel with ANZ social media feeds.
“With a live view of ingested data, an intelligent summary of each incident, and the ability to tune correlations with user feedback, clients can easily accelerate incident response by quick identification of root causes, and in turn improve the change success rate”
With real-time data coverage available, the bank now operates with cross-functional squads to deliver customers a whole new self-service experience while also maintaining a keen eye on the feedback they receive for the new online software. “Being able to perform software changes in real-time to influence end-user experience based on NPS will be very critical for traditional banks venturing into this digital age,” informs Dmitri.
Similarly, upon engaging with the Government of New South Wales (NSW), New Relic helped the state’s driver license body to digitalize the document issuance process completely. New Relic acted as a catalyst in architecting the client’s core business operational infrastructure, allowing for a subliminal shift to a software-driven operational environment. With New Relic One, the officials of the NSW public service entity witnessed tremendous progress by onboarding 500,000 users in the first 90 days since the launch of its online driver’s license application program.
Treading alone this success trail, New Relic aspires to help its customers invest their time, resources, and energy into core business operations, all the while upholding the spirit for innovation. At this juncture, New Relic’s ideology of empowering clients to instrument everything through its software stack, all the while visualizing the necessary telemetry data in one place, enables organizations to solve real-world problems in the most simplistic, yet efficient manner.
