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By Stephen Jack, Vice President, Workday Australia and New Zealand
Becoming a customer-obsessed business is a critical demand of the digital age. To achieve this status, ANZ companies recognize they must master organizational agility. This need was reinforced in a new study conducted by Workday in partnership with IDC Asia-Pacific which revealed almost 90% of Asia-Pacific organizations are currently undergoing some form of digital transformation. In many business functions, processes are being automated and overlaid with intelligence, often delivering localized efficiencies and better customer service.The study titled “Beyond the State of Dysfunction: Unleashing the Potential of Digital Transformation”, launched at the recent Workday Innovation Day in Australia examined the barriers to digital transformation (DX) from the perspectives of 1,000 C-level and business leaders. The Workday/IDC study found Australia is one of the leading countries in the region in terms of embracing digital transformation with 54% of C-level executives saying they are operating on digital platforms. This rating was the second highest in Asia Pacific. Yet, for many businesses, the promise of a true step change in organizational agility remains elusive. In fact, 56%confessed they were getting less than 10% ROI on their investments. This misstep was further highlighted when, while 55% of Australian CIOs reported that they were aligned fully with their business counterparts when it came to digital transformation goals, metrics and road map, only 20% of finance and 37% of HR leaders said the same.